(Annapolis, MD) Data Operations Manager- Chesapeake Bay Foundation
The Chesapeake Bay Foundation seeks a Data Operations Manager to be based at its Philip Merrill Environmental Center headquarters located in Annapolis, MD.
THE CHESAPEAKE BAY FOUNDATION
Established in 1967, the Chesapeake Bay Foundation (CBF) is the largest regional nonprofit conservation organization dedicated to saving the Chesapeake Bay, its rivers and streams, and the wildlife that call it home through education, advocacy, litigation, and restoration. Since 2010, CBF has engaged in a focused effort to defend and implement the Chesapeake Clean Water Blueprint, a binding federal and state collaborative agreement aimed at reducing pollution to the science-based, legally-affirmed levels established by the U.S. Environmental Protection Agency (EPA). The Blueprint is expected to be fully implemented by 2025. If the states and the federal government achieve Blueprint goals, the Bay will finally—after decades of failed efforts—be removed from the Clean Water Act’s impaired waters list. Successfully implementing the Blueprint depends on a well-informed, engaged, active, and diverse constituency of members, advocates, and volunteers who speak up and take action to save the Bay.
CBF has a staff of approximately 190 employees working in offices in Annapolis, Maryland; Richmond and Virginia Beach, Virginia; Harrisburg, Pennsylvania; and Washington, D.C. as well as 15 field education program locations. Our staff and volunteer corps work throughout the region educating students and adults, advocating for clean water policies, restoring waterways, and litigating when necessary.
CBF’s headquarters office in Annapolis, Maryland is the Philip Merrill Environmental Center, the world’s first U.S. Green Build Council’s LEED platinum building. In 2014, CBF opened the Brock Environmental Center—one of the world’s most energy efficient, environmentally smart buildings—in Virginia Beach, Virginia. CBF has an annual budget of approximately $26 million and is supported by 300,000 members and e-subscribers. For more information on CBF, please visit cbf.org.
CONTEXT OF THE POSITION
The Data Operations Manager coordinates the administration and integration of all data applications within the organization, including but not limited to Fundraising, Grassroots, Education, HR, Finance, and Web-based applications. Chairs steering committee to work with all CBF staff to determine their data and business process needs and helps address those needs through technology and training. Administers CBF’s enterprise CRM system (Salesforce), performing all required support and maintenance to ensure staff have access to and the ability to use the system. Provides support to all CBF reporting platforms including the creation of new reports and dashboards.
Essential functions include:
1. Administers all CBF data applications.
a. Serves as primary administrator for all applications, including Salesforce.
b. Perform end-user application support and maintenance.
c. Stays updated on upgrades to enterprise CRM system (Salesforce) and performs upgrades to in-house databases.
d. Conduct file transfers, imports, and exports.
e. Troubleshoots database problems and integrations.
f. Establish goals and objectives for the applications in consultation with other departments.
g. Design plans for the integration of databases and maintain current integrations designed in Jitterbit, Salesforce Data Loader, and other tools.
h. Plans for improvements and upgrades for current database systems. Suggests new technology that can benefit staff in their use of the current database systems.
i. Coordinates scheduling of upgrades and maintenance in harmony with daily tasks of other departments.
j. Provides project management support on application upgrades, new feature rollout, conversions, and new system deployments.
2. Data Governance
a. Ensures data is kept updated and clean through a variety of methods including
validations, automations, and data appends.
b. Develops import and export routines.
c. Maintains user access security within applications
d. Creates and maintains internal IT documentation for database systems and administrative tasks.
e. Creates and enforces policies and procedures related to the use of CBF data and related data systems and applications.
f. Performs audits on systems to ensure policies and procedures are being consistently followed.
g. Contributes to the maintenance of CBF end user SOP documentation for CBF data applications
a. Works with Human Resources and the Director of Information Technology to establish staff training programs for key applications.
b. Conducts staff training sessions on a regular basis both in person and via web sessions.
c. Identifies specific training gaps and conducts one on one training sessions as needed
d. Creates and Maintains training documentation for use in both in person sessions and self-guided/self-service training.
4. Business Analysis
a. Works with key stakeholders to develop new business process using technology.
b. Conduct strategic planning relating to database structure and design for future use of the database systems by CBF.
c. Design strategies for maximizing application effectiveness and use by the organization; coordinate these with other CBF staff.
5. Supervises the IT Analyst
a. Sets work plan goals and objectives
b. Provides on-going performance feedback and formalized annual feedback.
c. Provides guidance and feedback on projects, initiatives and oversees daily duties and functions.
PREFERRED PROFESSIONAL EXPERIENCE AND QUALIFICATIONS
Bachelor’s degree in computer science and three years’ experience in managing a portfolio of enterprise applications; or the equivalent. In-depth knowledge of Salesforce administration, Jitterbit, SQL, and other cloud-based database systems, a strong reporting and analysis background, and experience with nonprofit business process. Experience using Blackbaud’s Luminate CRM and Luminate Online as well as Salesforce Administrator Certification a plus. Uses specialized publications to keep abreast of new technology developments, as well as changes to and advancements/upgrades in existing technology.
To apply, please send resume and cover letter through job posting on CBF website no later than September 16, 2019.
CBF offers a comprehensive benefits package to include: 20 vacation days, 10 sick days, health, vision, dental, life insurance, and a tax deferred retirement plan.
WE ARE COMMITTED TO DIVERSITY, EQUITY, INCLUSION, AND JUSTICE
Just as biodiversity is the key to a thriving ecosystem, human diversity is the key to saving the Bay. Success depends on people from widely diverse backgrounds, cultures, ethnicities, identities, and races taking collective action. Clean water, clean air, and a safe environment are rights we all share.
To increase diversity, equity, inclusion, and justice, the Chesapeake Bay Foundation will:
· Recruit and retain a staff, board, and membership that reflect the diversity of people living within the Chesapeake Bay region;
· Strengthen and broaden the diversity of our partnerships;
· Celebrate and value the diversity of staff; and
· Fight to ensure that everyone has equal access to clean water, clean air, and a safe environment.
CBF is proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.