Development Operations Manager – Chesapeake Bay Foundation (Annapolis, MD)
The Chesapeake Bay Foundation seeks a Development Operations Manager in the Development Department to be based at the Philip Merrill Environmental Center in Annapolis, MD.
THE CHESAPEAKE BAY FOUNDATION
Established in 1967, the Chesapeake Bay Foundation (CBF) is the largest regional nonprofit conservation organization dedicated to saving the Chesapeake Bay, its rivers and streams, and the wildlife that call it home through education, advocacy, litigation, and restoration. Since 2010, CBF has engaged in a focused effort to defend and implement the Chesapeake Clean Water Blueprint, a binding federal and state collaborative agreement aimed at reducing pollution to the science-based, legally-affirmed levels established by the U.S. Environmental Protection Agency (EPA). The Blueprint is expected to be fully implemented by 2025. If the states and the federal government achieve Blueprint goals, the Bay will finally—after decades of failed efforts—be removed from the Clean Water Act’s impaired waters list. Successfully implementing the Blueprint depends on a well-informed, engaged, active, and diverse constituency of members, advocates, and volunteers who speak up and take action to save the Bay.
CBF has a staff of approximately 210 employees working in offices in Annapolis, Maryland; Richmond and Virginia Beach, Virginia; Harrisburg, Pennsylvania; and Washington, D.C. as well as 15 field education program locations. Our staff and volunteer corps work throughout the region educating students and adults, advocating for clean water policies, restoring waterways, and litigating when necessary.
CBF’s headquarters office in Annapolis, Maryland is the Philip Merrill Environmental Center, the world’s first U.S. Green Build Council’s LEED platinum building. In 2014, CBF opened the Brock Environmental Center—one of the world’s most energy efficient, environmentally smart buildings—in Virginia Beach, Virginia.
CBF has an annual budget of approximately $30 million and is supported by over 300,000 members and e-subscribers. For more information on CBF, please visit cbf.org.
The mission of Development is to provide financial resources for CBF to meet its long-term vision of saving the Bay. It establishes and implements strategies to motivate donors to contribute to the organization’s programs and projects through two primary areas of activity: development and membership
CONTEXT OF THE POSITION
This position functions as an expert in process, procedure, and data management, spearheading improvements, training, and documentation. The Development Operations Manager plays a key role in planning and managing budgets, forecasts, and monitoring expenses. The position manages the daily business and service operations of the Development department.
Essential functions include:
Ensure efficient performance and data integrity as it relates to Development’s databases and associated processes
- Provide oversight for data and process improvement projects
- Manage Development’s CRM database validation process, ensuring new validations are created, assigned, and documented, as needed
- Implement, working with IT, automations, or validation rules in the CRM database that improve data quality and provide efficiencies
- Provide secondary review of mid- and major gift entry and associated data
- Identify and utilize 3rd party tools to help achieve data related needs including imports, validations, reporting, etc.
Plan, manage, and monitor budgets
- Prepare and administer, with the Development Management Team (DMT), the annual budget and forecasts throughout the year
- Ensure the process for developing revenue and expense budgets and forecasts is in accordance with CBF timelines
- Ensure reporting, trending, and other resources are coordinated to aid the process
- Input expense and revenue budgets and forecasts into financial software
- Facilitate coding of invoices and expense reports and initiate corrective actions. Approve coding of department timesheets
- Develop appropriate and timely reporting, monitoring actual to budget targets on a monthly and quarterly basis, providing narratives when needed to explain significant variances
Manage a comprehensive database and operations training program for the department
- Develop and manage an ongoing database training program, including coordinating training for new staff and organizing functional area experts to provide training throughout the year. Offer staff the opportunity to learn new functions or improve their knowledge of current functions
- Solicit input across the department, on a regular basis, regarding training needs and feedback on trainings, actively responding to requests from the team
Promote the development and documentation of department operations policies and procedures
- Ensure documentation of new operational procedures
- Manage consistent updates of existing procedures as improvements and efficiencies are created
- Oversee schedule of distribution of department policies to new staff and as reminders during the year
Manage the department’s vendor contract process
- Act as the contract expert for the department, working closely with the Administration team to ensure
- Development staff follow CBF’s policies and process
- Develop internal policies needed to ensure efficient and transparent process
- Manage paperwork and approvals necessary to develop contract through the Administration team
Provide Administrative Support
- Assist with proofreading of internal and external communications and the design and/or layout of internal documents
- Coordinate the logistical planning, scheduling, and execution of operations team meetings as requested
- Lead onboarding and offboarding of Development team members and ensure that they have what is needed to properly execute their work
- Process all paperwork regarding posting and hiring new employees
- Managing lobbying communications and reminders for Development
- Work with the Senior Report Developer, as needed, to fulfill Development reporting needs
- Provide back-up support as needed across the Development team
- Provide functional support for cross-departmental projects and goals, and participate on project committees, providing logistical support, as needed
- Work to ensure that systems, organizational culture, and practices are aligned with CBF’s mission, values and commitments related to DEIJ.
- Develop and refine programs and activities to ensure equitable practices and support the development of a diverse and effective team.
- Ensure an inclusive working environments that supports diverse populations
Other duties as assigned
PREFERRED PROFESSIONAL EXPERIENCE AND QUALIFICATIONS
Three to five years of experience directly related to most of the duties and responsibilities specified. Excellent time and project management skills needed to handle multiple, concurrent projects, which are often associated with deadlines. Attention to detail is essential. Excellent oral and written communication and proofreading skills. Thorough knowledge of Development department functions and general knowledge of other CBF department functions and program goals. Proficient in computer systems, MS Office software, and CRMs.
Ability to communicate effectively with people from diverse backgrounds and experiences. Ability to receive and give supportive feedback to foster equity and inclusion in working relationships. Ability to recognize, nurture, and learn from strengths in co-workers. Having flexibility to accomplish job responsibilities in several work environments, whether it be from home, on the road, or in an office.
Salary Range: $61,000 – $66,000
To apply, please send resume and cover letter through job posting on CBF website. This position will be open until filled.
CBF offers a comprehensive benefits package to include: 20 vacation days, 10 sick days, 2 floating holidays, health, vision, dental, life insurance, and a 403(b) retirement plan with matching contribution.
CBF requires that all staff be fully vaccinated against COVID-19. The successful candidate will need to submit verification of vaccination or have a valid religious or medical reason not to be vaccinated.
WE ARE COMMITTED TO DIVERSITY, EQUITY, INCLUSION, AND JUSTICE
Just as biodiversity is the key to a thriving ecosystem, human diversity is the key to saving the Bay. Success depends on people from widely diverse backgrounds, cultures, ethnicities, identities, and races taking collective action. Clean water, clean air, and a safe environment are rights we all share.
To increase diversity, equity, inclusion, and justice, the Chesapeake Bay Foundation will:
- Recruit and retain a staff, board, and membership that reflect the diversity of people living within the Chesapeake Bay region;
- Strengthen and broaden the diversity of our partnerships;
- Celebrate and value the diversity of staff; and
- Fight to ensure that everyone has equal access to clean water, clean air, and a safe environment.
CBF is proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.