JOB TITLE: NATURE CENTER FACILITY LEADER I

BRIEF DESCRIPTION: Howard County Recreation and Parks operates the Robinson Nature Center. This position performs intermediate level recreation services work ensuring the safe and efficient operation of the Center. This position provides support to the Facility Leader II and to full-time staff of the Center. This position will assist in providing customer service and support for center operations. Center hours are Wednesday-Sunday, weekend and occasional evening work is required. This position is part-time, 37.5 hr/week and year round.


DUTIES:
Assist with Activenet membership, entering seasonal programs and program registration
Performs opening and closing duties as assigned
Greet all visitors, directs guests around the Center based on their interests or purpose for visiting
Daily monitoring of Center voicemail and directing messages to appropriate party
Makes phone calls as directed contacting participants with cancellations, program updates and maintains program wait lists. Performs refunds when necessary.
Set up and take down of equipment for non-package rentals
Create and maintain permits for Naturalist Birthday Party rentals
Answers a multi – line phone and directs calls to the appropriate coordinator
Use multi channel scanning County radio
Provides marketing and program promotion to walk in customers. Create small flyers with event information and keep whiteboards up to date.
Keep outside and inside kiosks and classrooms stocked with appropriate literature
Performs data processing including program attendance, rental attendance and special event
attendance
Assists with gift shop sales, product placement, ordering and inventory
Assists with Touch Tank maintenance and Touch Tank public hours when needed
Maintains community calendars with RNC programs
Maintain cleanliness of Discovery Room, Legacy Room and front Lobby
Communicates clearly and courteously with the public and coworkers including issues that could affect public safety
Works closely with Naturalist, Program Manager and Volunteer Coordinator to conduct efficient registration and program/special event check ins
Performs other duties as assigned to ensure the smooth operations of the center
File permits and other paperwork
Assists with completing center forms
Monitors center patrons and enforces center rules
Wear Recreation and Parks shirt and nametag
Be trained in the use of the AED, CPR and First Aide

QUALIFICATIONS:
Must have basic knowledge of nature center operations
Possess good communication skills
Be flexible, reliable, responsible and enjoy working with the general public
Must be able to lift 40 pounds
Must be at least 18 years of age and possess a high school diploma or GED equivalency RATE OF PAY: Contingent – Paraprofessional – $9.00-13.00 / hour Salary commensurate with experience

HOW TO APPLY: Please send resume to Emily Sizemore, esizemore@howardcountymd.gov